Help Desk SoftwareIf you have customers, you need customer support software. It's that simple. You can only juggle so many emails and social media mentions on your own before you miss an important email and leave a customer high and dry.
Designed to make it easy for you to better support your customers, these apps bring emails, tweets, chat messages and more into a customer support command center. There, you can sort through the messages, assign them to the correct team member, and make sure everyone gets a reply. These apps also help you build a knowledge base full of help documentation so your customers can find quick answers to common questions.
Ultimately it makes sense to only have gamification available to larger shops. Gamification relies on competition among agents to really work. However, the other features will still be helpful to one-to-three person shops. For one-person shops, choosing a free option which is still free when you grow might be a good idea.View