Logo

Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles

Contact centers have long harnessed automation and AI to simplify customer inquiries. Now, the advent of generative AI (GenAI) is transforming the customer experience once again. GenAI and automation solve global organizations' biggest customer service challenges: meeting increased Ddemand, reducing costs, improving customer experience. Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenge, and developing a comprehensive GenAI strategy.

JavaScript must be enabled in order for you to submit the form, enable JavaScript by changing your browser options

Fill out the form to access content








By submitting this form, you agree to have your contact information passed along for the purpose of following up on your interests and in order to receive communications regarding IBM products, services, and events. The data sent will be processed in Canada and provided to IBM who will assume responsibility for processing and Opt-out and Information Removal. For more information, please read our Terms of Use, Privacy, Opt-out & Information Removal below.